Waiting for Answers When You Need Them Most

A consumer contacted our office after reporting an automobile claim and waiting nearly two weeks without hearing from an adjuster.

Although she had been able to speak with representatives through the insurer's general claims line, she still had important questions about arranging a rental vehicle, what would happen with her vehicle at the tow yard, and what to expect as her claim moved forward. After being advised that her concerns had been escalated, she remained without contact from an adjuster and became concerned that her claim was not receiving the attention it required.

After our office reached out to the insurer, an adjuster promptly contacted the consumer, explained the claims process, answered her questions, and helped move the claim forward.

Consumer Takeaway: If you are unable to obtain the information you need after making reasonable efforts to contact your insurer, don't hesitate to ask for help. Sometimes a simple follow-up can ensure your concerns are addressed and provide the clarity needed to navigate the claims process with confidence.