Consumer Advocate for Insurance ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This statement explains what we collect, why we collect it, how we use it, and the rights you have over it. It applies to this website and to any information you provide to us.
1. Information we collect
When you contact our office or submit an inquiry, we may collect:
- Identification and contact details: name, address, telephone number, email address, preferred language.
- File details: the insurer involved, policy or claim number, a description of the issue, copies of correspondence or documents you choose to send us.
- Communications: records of phone calls, emails, letters, and messages exchanged with our staff.
- Technical data when you visit this website: IP address, browser type, pages viewed, referring page, and similar information collected through cookies (see section 6).
We collect only what we need to review and respond to your inquiry.
2. Why we use your information
We use your information to:
- Review your inquiry, communicate with you, and advocate on your behalf with insurers when appropriate.
- Refer you, with your consent, to another agency better placed to help.
- Track inquiry volumes and produce statistical and annual reports. Reports are aggregated and do not identify you.
- Improve the operation, security, and accessibility of this website.
- Meet our legal and regulatory obligations.
3. Consent
By providing your information to this office, you consent to its collection and use for the purposes above. Where the law requires explicit, written, or separate consent for a specific use, we will ask for it. You can withdraw consent at any time by contacting our Privacy Officer (section 8). Withdrawing consent may limit our ability to deliver the services you have asked for.
4. Disclosure to third parties
We do not sell your personal information. We may share it only:
- With your insurer or its representatives, after you authorize us to do so, to advance your inquiry.
- With another oversight body or regulator if your matter falls under their authority and you have agreed to the referral.
- With service providers that host this website, our email, or our case management system. These providers are bound by confidentiality and data protection terms and access information only to deliver their service.
- Where required or permitted by law, including in response to a court order or lawful request from a public authority.
5. Where your information is stored
Your information is stored in Canada whenever possible. Some service providers may process limited technical information (for example, web analytics) outside Canada. Where this happens, the information is subject to the laws of the country where it is processed, including lawful access by authorities in that country.
6. Cookies and similar technologies
This website uses cookies and similar technologies. A cookie is a small text file
placed on your device by your browser. We group cookies into three categories:
- Necessary cookies are required for the site to work, for
example to remember your language choice and your consent preferences. These are
always on and cannot be disabled.
- Analytics cookies help us understand how visitors use the
site so we can improve it. We use Google Analytics 4 with IP anonymization.
These cookies are off by default.
- Marketing cookies are used to measure the performance of
awareness campaigns we run on third-party platforms. These cookies are off by
default.
Analytics and marketing cookies are loaded only after you accept them. Until you
make a choice, only necessary cookies run, and Google Consent Mode v2 keeps
ad_storage and analytics_storage set to denied.
You can change your choices at any time by clicking Cookie preferences
in the footer. Clearing your cookies will reset your preferences and the consent
banner will appear again on your next visit.
7. How long we keep your information
We keep your information only as long as we need it for the purposes described in this statement and to meet any record retention obligations that apply to us. Records are retained for seven (7) years from the date the file is closed, after which they are destroyed or anonymized in a secure manner. Website analytics data is retained for fourteen (14) months.
8. Your rights and our Privacy Officer
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Withdraw your consent and ask us to stop using your information.
- Receive a copy of your information in a structured format, where the law requires it.
- File a complaint about how we have handled your information.
To exercise any of these rights, or to ask any question about this statement,
please contact our Privacy Officer:
Marc Roy, Consumer Advocate for Insurance
Consumer Advocate for Insurance
270 Douglas Ave, Suite 406, Bathurst, New Brunswick, Canada, E2A-1M9
Phone: 1 (888) 283-5111
Email: marc.roy@legnb.ca
If you are not satisfied with our response, you may contact:
- The Office of the Privacy Commissioner of Canada, at priv.gc.ca, or
- The Office of the Access to Information and Privacy Commissioner for New Brunswick, at https://info-priv-nb.ca.
9. Security
We use administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we maintain the safeguards expected of a responsible organization.
10. Changes to this statement
We may update this statement from time to time. The current version is always available on this website and the date of the most recent update is shown below.
Last updated: June 01, 2026
