Understanding the claim process can go a long way

Understanding the claims process can help consumers make informed decisions. One consumer contacted our office with concerns about a property contents claim and was unsure whether their insurer was handling the matter fairly. The consumer had submitted a detailed inventory of damaged property several weeks earlier but had not received an update. After our office reached out to the insurer, the contents claim was promptly reviewed and the consumer was contacted with a settlement offer. While we do not become involved in negotiating the value of claims, we were able to explain the claims process, help the consumer understand how actual cash value and depreciation may affect a settlement, and outline the options available if they disagreed with the offer. Sometimes, having a better understanding of the process can make all the difference.