This Client's Insurance Was Cancelled by Mistake!

This consumer was shocked to receive notice that his automobile insurance policy was being cancelled. When he contacted his broker, he was told there was little that could be done, as the insurer had concluded that he was operating an undisclosed business using the insured vehicle.

The consumer vehemently denied the allegation and turned to our office for assistance.

We contacted the insurer and requested the evidence that supported its decision. Rather than defending its position, the insurer acknowledged that a mistake had been made and apologized. During its review, it discovered that incorrect information had been placed in the consumer's file, leading to the erroneous conclusion that the vehicle was being used for business purposes.

As a result, the insurer reversed its decision and offered to reinstate the policy, restoring the consumer's coverage.

Mistakes happen, but when coverage is cancelled based on inaccurate information, the consequences can be serious. A simple inquiry uncovered the error and helped this consumer regain the protection he rightfully deserved.