Insurers make mistakes too, but it’s good that we are there to point them out!

The accident had occurred several months earlier, and the consumer was unaware that he could challenge the adjuster's determination of fault. It was only when his policy came up for renewal and he saw the effect of the decision on his insurance premiums that he decided to inquire further. After spending several weeks attempting to reach the adjuster without success, he contacted our office for assistance.

From the outset, it was apparent that the liability assessment deserved closer scrutiny. We raised the matter with the insurer, and less than 24 hours later, the insurer acknowledged that an error had been made and the determination of fault against the insured went from 100% to 0%. The claim was promptly corrected, and the consumer's insurance history was amended to reflect that he was not at fault for the accident.

The consumer was astonished by how quickly the issue was resolved once the concerns were brought forward. What had been a source of frustration was corrected in a matter of hours, ensuring his insurance record accurately reflected the circumstances of the loss.