Insurer's mistake corrected

An insured individual contacted our Office after an insurance company incorrectly reported, in the DASH system (an internal industry database used to store information on insured individuals), that she had been involved in a motor vehicle accident.

In reality, the insured had not been involved in any accident. The error resulted from another insurance company mistakenly entering her driver’s licence number into the system. Consequently, the DASH report indicated that she had an at-fault accident, which created significant difficulties when she attempted to renew her automobile insurance coverage.

The insured had been trying to have the error corrected for nearly a year but was repeatedly redirected between insurers without resolution.

After she contacted our Office, we initially worked with her current insurer to demonstrate that the information was inaccurate and resulted from an error made by a different insurer—one with whom she had no relationship. This intervention enabled her to proceed with obtaining insurance coverage.

We then contacted all insurers involved, including the company responsible for the incorrect entry. After persistent follow-up, we were ultimately successful in having the record corrected. 

The insured expressed her gratitude to our Office and specifically thanked the staff member who handled her case, noting that she would not have been able to achieve this outcome without his assistance.