Delays and conflicting information

One consumer contacted our office after an automobile fire resulted in a total loss, yet little progress had been made on the claim for more than two months. The consumer received conflicting information, with the adjuster indicating that key reports and documentation were still outstanding, while other parties maintained that the information had been provided weeks earlier. As the delay continued, the consumer faced additional rental, transportation, and vehicle ownership expenses beyond what was covered by the policy. After we became involved, the insurer took steps to move the claim toward resolution and agreed to reimburse the consumer for expenses that exceeded the policy limits..