Communication breakdown

When communication breaks down, consumers can be left in a difficult position.

A consumer recently contacted our office after being told they might have to cover a repair invoice because payment from their insurer had not been received.

Despite repeated inquiries from both the consumer and the repair shop, the insurer was unresponsive, making it difficult to determine the cause of the delay.

After investigating the matter, we discovered that the insurer had mistakenly sent the payment to the wrong repair shop. Once notified of the error, the insurer promptly corrected the issue.