Access to accurate insurance records can be critical when shopping for coverage

One consumer contacted our office after learning their insurer would not renew their policy and discovering that their claims history was not properly reflected in industry records. Despite repeated efforts, the consumer was unable to obtain the necessary letter of experience, with the broker and insurer each referring them to the other. After our office intervened, the insurer provided the requested documentation directly to the consumer, allowing them to shop for insurance with other carriers and secure new coverage.