A Fair Outcome Through a Closer Review

When a consumer's policy was cancelled for non-payment, the consequences were significant: higher insurance costs and difficulty obtaining coverage elsewhere.

After reviewing the matter, it became clear that misinformation from the consumer's insurance representative had contributed to the missed payments. Once the insurer was made aware of the full circumstances, it agreed to issue a new policy at regular rates and remove the non-payment cancellation from the consumer's record.

Sometimes, taking a closer look at a situation can make all the difference.