A claim dispute doesn't always mean the parties are far apart

One consumer contacted our office after their vehicle repair claim had been stalled for months due to disagreements over the scope of repairs. The consumer and repair shop believed certain original parts were necessary to ensure safety systems and sensors functioned properly, while the insurer questioned some of the costs. We helped clarify the issues in dispute and pointed out concessions already made by the insurer that had been overlooked amid the frustration of a lengthy claims process. After discussions between the insurer and the repair facility, an agreement was reached on the required repairs and the claim was able to move forward.